Fulfillment Agent - Refunds/Customer Relations

Process refunds in a timely manner, and help with customer service post travel issues

Key Objectives:

• To process refunds, goal is to have a 2-3 day turnaround
• Update and note reservations of any changes
• Update different systems depending on the type of pass, certain passes have different rules and requirements

• Report any main issues, noticing any unusual trends
• Answer any post travel questions via email or letters

Skills Required:

·        Conflict Resolution/problem solving

·        Excellent writing skills,

·        Ability to communicate effectively with clients as well as other departments

·        Customer Service experience

·        Attention to Detail

·        Familiar with Excel, Microsoft Word